Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Returns & Refunds
Shipping & Orders
Wholesale Questions
Product Customization
Returns & Refunds
Because our products are handmade and often personalized, returns are limited. However, we want you to love your purchase. Here are answers to the most common questions about our returns and refund process.
Can I return or exchange my order?
Due to the custom and handmade nature of our products, most items are non-returnable. However, if your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
What if my item arrives damaged?
If your item is damaged during shipping, we will replace it at no cost. Please send us a photo of the damaged product and packaging so we can process your replacement quickly.
Can I cancel my order after it’s placed?
We begin processing orders quickly, so cancellations must be requested within 12 hours of purchase. After this window, we may not be able to cancel if the item has already entered production.
Do you accept returns on personalized or custom products?
No—because these items are made specifically for you, they cannot be returned. Please double-check your personalization details before ordering.
How do refunds work?
If approved for a refund, it will be issued to your original payment method within 5–7 business days. If your order is eligible for store credit instead, we’ll provide details by email.
Shipping & Orders
Find quick answers to our most common shipping and order questions. From processing times to tracking details, this section covers everything you need to know about how we handle, ship, and deliver your handcrafted FMB Laser Designs products.
How will my order be shipped?
We ship via USPS, UPS, and FedEx. At checkout, you can choose from economy, priority, or express options.
How long does it take to process my order?
Most orders are processed within 2–4 business days. Custom designs may take 4–6 business days depending on complexity.
Do you offer free shipping?
Yes! Orders over $75 on select items qualify for free economy shipping within the United States.
Can I track my shipment?
Absolutely. Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.
Can I change or cancel my order after it’s placed?
We begin processing orders quickly, so changes or cancellations must be requested within 12 hours of purchase. Please contact us right away, and we’ll do our best to accommodate.
Wholesale Questions
Interested in carrying FMB Laser Designs in your store or placing a bulk order? This section answers the most common questions about wholesale pricing, minimum order requirements, customization options, and how to get started.
Do you offer wholesale pricing?
Yes, we provide wholesale pricing for qualified retailers and bulk orders. Contact us directly to request a wholesale catalog and pricing sheet.
What is the minimum order quantity for wholesale?
Our typical minimum for wholesale orders is 25 units, though this may vary by product. Contact us for details if you have a specific request.
Can wholesale orders be customized?
Absolutely! Many of our products can include custom engraving such as logos, branding, or personalized designs. Additional setup fees may apply depending on the design.
How long do wholesale orders take to produce?
Production time depends on the size and complexity of the order. Most wholesale orders ship within 2–3 weeks. Larger or fully custom projects may require additional lead time.
Do you offer bulk discounts for events or organizations?
Yes! We work with businesses, nonprofits, and event planners to create bulk custom products at discounted rates. Whether it’s for weddings, fundraisers, or corporate gifts, we can tailor a package that works for you.
Product & Customization
Learn more about our products, engraving process, and customization options. From materials to personalization, these FAQs cover everything you need to know about making your order truly unique.
What materials do you use for your products?
We work with high-quality materials including black granite, solid wood, and durable acrylics. Each material is chosen for its beauty, durability, and ability to hold fine laser detail.
Can I request a custom design or personalization?
Yes! Many of our products can be personalized with names, dates, or your own design. Just include your customization details at checkout or contact us directly.
How do I know what my custom design will look like?
For custom orders, we provide a digital proof for approval before engraving begins. This ensures you’re happy with the design before it’s finalized.
Will the engraving fade or wear off over time?
No. Our laser engraving process creates permanent marks on granite, wood, or acrylic surfaces. Unlike printed designs, they won’t fade, peel, or rub off.
Do you accept bulk custom orders for events or businesses?
Yes! We often work on bulk custom projects such as corporate gifts, wedding favors, and wholesale orders. Contact us for bulk pricing and lead times.