Privacy Policy
Last updated: August 3, 2025

This Privacy Policy describes how FMB Laser Designs (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fmblaserdesigns.com (the “Site”), or otherwise communicate with us regarding our services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means any individual who uses or interacts with our Services, including customers and website visitors.

Please read this Privacy Policy carefully to understand how we handle your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make updates, we will revise the “Last updated” date and post the updated version on our Site. We encourage you to review this page periodically.

How We Collect and Use Your Personal Information

To provide our Services effectively, we collect and use personal information about you from a variety of sources. This may include data you provide directly, data we collect automatically when you use our Site, and information we receive from third parties.

We may use your information to:

• Communicate with you

• Process your orders

• Provide customer service

• Improve our Services

• Comply with legal obligations

• Protect the rights and safety of our users, our company, and others

 

What Personal Information We Collect

The types of personal information we collect vary depending on your interaction with us but generally include:

Information You Provide to Us

• Contact Information: Name, email address, phone number, and mailing address

• Order Details: Billing/shipping information, order history, and payment details

• Account Information: Login credentials, security questions, and preferences

• Support Communications: Any information you provide when contacting us for help or submitting reviews or feedback

You may choose not to provide some information, but this could limit your ability to use certain features.

Information We Collect Automatically

We automatically collect certain technical data, known as “Usage Data,” using cookies and similar technologies:

• IP address

• Browser type and version

• Device type

• Operating system

• Time zone and general location

• Pages visited and browsing behavior

Information from Third Parties

We may receive data from third-party sources such as:

• E-commerce platforms (e.g., Shopify, WooCommerce)

• Payment processors

• Advertising and analytics partners

• Shipping and logistics companies

How We Use Your Information

Providing Our Services

We use your personal information to:

• Fulfill your orders

• Manage your account

• Communicate with you regarding transactions and updates

• Coordinate shipping, returns, and exchanges

Marketing and Promotions

We may use your data to:

• Send marketing emails or SMS

• Show targeted ads based on your interactions with us

• Promote our products and services

You may opt out of promotional communications at any time.

Fraud Prevention and Security

We use your information to:

• Detect and prevent fraud

• Secure our systems and data

• Monitor suspicious activity

Service Improvement and Analytics

We analyze user behavior to:

• Understand trends and preferences

• Improve website functionality and product offerings

 

Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, track usage, and improve our Site. For details on cookies used by our platform provider, please refer to Shopify’s Cookie Policy.

Most browsers allow you to control or disable cookies. Note that disabling cookies may impact site functionality.

We do not respond to “Do Not Track” signals.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

We do not sell or share your sensitive personal data.

User-Generated Content

Any reviews, comments, or posts you make publicly available through the Site may be visible to others. Please avoid posting personal or sensitive information in public areas of the Site.

Third-Party Links

Our Site may include links to third-party sites. We are not responsible for their content, privacy practices, or how they handle your data. We recommend reviewing their policies before interacting with them.

Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us to request its removal.

Data Retention and Security

We implement reasonable security measures to protect your information. However, no system is completely secure. Please protect your login credentials and notify us of any suspected breaches.

We retain your information as long as necessary to:

• Provide Services

• Fulfill legal obligations

• Enforce our terms

• Resolve disputes

 

Your Rights

Depending on your location, you may have the following rights:

• Access your data

• Delete your personal information

• Correct inaccuracies

• Port your data to another provider

• Restrict certain types of processing

• Withdraw consent for optional data use

• Opt-out of marketing communications

• Appeal denied data requests

To exercise your rights, please contact us using the details below. We may request verification of your identity before responding.

We will not discriminate against you for exercising your rights.

International Users

We may transfer and process your data in the United States and other jurisdictions. If you are in the EU, UK, or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or your rights, you may contact us at:

FMB Laser Designs
Email: sales@fmblaserdesigns.com
Address: 2 Heavenly Way, Billerica, MA 01821, USA

For legal purposes, FMB Laser Designs is the data controller of your personal information unless stated otherwise.